590 Valley Road • Montclair, NJ 07043 • 973-744-2291

Policy

Delivery

We Deliver To:

Bloomfield, Verona, Cedar Grove, Clifton, Essex Fells, Glen Ridge, Little Falls, Nutley, Montclair, W. Patterson, Woodland Park, Belleville, West Orange, Totowa, Roseland, Lyndhurst, Fairfield, the Caldwells, Maplewood, Ridgewood, Livingston, Rutherford and Short Hills. 

We Do Not Deliver To:

Cliffside Park, Dumont, East Orange, Englewood, Fort Lee, Florham Park, Garfield, Hackensack, Hillside, Irvington, Milburn, Montville, Morristown, Newark, Oakland, Paramus, Paterson, Saddle Brook, South Orange, Teaneck, Teterboro, Wayne, Whippany, Wyckoff.

Holiday Delivery

To help assure on-time delivery during the busy holiday season, place your order at least day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

We are closed on these holidays: New Years Day, Easter, Fathers Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Same Day Delivery

If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 12:00 pm on Saturday.

Specific Times

We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times

Normal delivery times are 9am-5pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.

Funeral Homes

These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you.

We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

High Schools

High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2 pm.

P.O. Boxes

We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If No One Is Home

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

In some cases, the florist may contact the recipient to ensure she or he will be home to accept the delivery.

Incorrect Addresses

If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling Or Changing An Order

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted.

To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.

Request To Leave Item At Door

The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves.

We cannot be held responsible for missing or faulty product due to this special request.

Recipient Refusal of Delivery

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages

The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.




Substitutions & Returns

Your satisfaction is our number one priority.

If you are not completely satisfied with your order, please follow our policy guidelines below for assistance.

Fresh Flowers

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value.

We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color.

For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, anniversaries, etc, we may make a substitution of equal or greater value to ensure timely delivery.

If the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.